Returns and exchanges
We want you to feel confident when shopping for gifts at WonderRoost. Please read these terms before ordering.
14-day return window
We accept return requests for eligible products made within 14 days after delivery. To qualify for a change-of-mind return, an item must be unused, in its original condition, and in its original packaging with all included parts. We cannot accept returns for items that have been used, worn, washed, assembled, altered or damaged after delivery.
For food and tea products, change-of-mind returns are accepted only if the item is unopened, with the original seal and packaging intact. We do not accept returns of perishable or consumable items that have been opened.
How to request a return
- Contact us through our Contact page within 14 days of delivery. Include your order number, the items you would like to return, and the reason.
- We will review your request and send return instructions and a return address if eligible. Please do not send anything back without authorization.
- Package the item securely and ship it according to the instructions you receive.
Return shipping
For change-of-mind returns, the customer is responsible for return shipping costs. The original shipping charge is not refundable unless required by law. For confirmed incorrect, damaged or defective items, we will arrange an appropriate remedy, including any required return shipping.
Damaged, defective or incorrect items
If your order arrives damaged, defective, or incorrect, contact us as soon as possible. Include your order number, a description of the issue, and photos of the item and packaging if available. We will work with the fulfillment supplier to offer an appropriate replacement, refund, or other remedy in accordance with applicable law.
Refunds
After an approved return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method, typically within 10 business days after approval. Your payment provider may need additional time to post the credit. Where permitted by law, original shipping fees and return-shipping costs for change-of-mind returns are not refunded.
Order cancellations and exchanges
Contact us promptly to request a cancellation or change. Because our products are fulfilled by independent suppliers, we cannot guarantee changes or cancellations after an order enters fulfillment. To exchange an item, contact us to discuss the available options.
These terms do not limit any consumer rights or remedies that cannot legally be excluded. For shipping estimates and supplier fulfillment details, see our Shipping & Delivery page.